some of the services provided to our client companies:
Profit generating knowledge base with complete customer
Arcadium customer management gives sales associates the information
needed to sell more vehicles! The system tracks the term of finance
and lease contracts for sales follow-up as the contract term expires.
The system can also look at service files to evaluate the service
history of a customer's vehicle to project the customer
entering a buying cycle. Customers can be automatically contacted
by email, electronic fax, or mail to communicate special events
or promotions. All of these actions happen without the need for
user intervention. Just set the process up once and it happens
regularly on your schedule. Dealers can also use the system to
make sure that all customers are contacted according to dealership
Integrated customer management.
The Arcadium program is integrated into all customer facing dealership
operations. This insures that data is captured properly and all
dealership associates are aware of the special needs and activities
of their customers. In sales operations Arcadium is used to track
up-to-the minute inventory information along with pictures of
the vehicles (if desired). Prospect information can be moved to
the dealers billing system and in house management system as soon
is a deal is reached. Parts department associates access customers
through the Arcadium system and seamlessly open an invoice in
their management system. In service Arcadium gives service writers,
warranty staff, management and technicians quick access customer
and vehicle information. Each time anyone speaks to the customer
that activity is automatically noted in the Arcadium system. Arcadium
even tracks payment commitments and tells accounts receivable
associates who needs to be contacted.
Dealership wide customer contact policies can be set and enforced
by management. Contact management is also integrated into the
business process of the Arcadium system. With automated contact
capture contact history is maintained with minimum intervention
by dealership associates. The system will also generate action
items for associates if they miss a specified contact point. Management
escalation is available for all contacts and missed activities
as defined by dealership.
Productivity tools and data for associates.
Arcadium makes all vehicle, parts purchase, and service history
available for those who are authorized to view the data. The system
provides overview and drill down detail for all customer purchases.
Arcadium uses the most effective database technology available
to assure this information is available when needed. Purchase
history is imported from the management system.
Expert implementation and process engineering.
Arcadium is concerned that everyone be able to operate and get
full benefit from the relationship management system. Before any
purchase agreement is reached the goals for the customer relationship
management system are defined and an implementation process is
developed. Arcadium consultants trained in dealership operations,
various dealership management systems, and Arcadium customer management
will manage the project for Arcadium. Our consultant will interface
directly with designated project leaders on the customer side.
Arcadium consultants will review current dealership processes
and integrate Arcadium into them.
Arcadium offers a varied
range of services to the truck and trailer franchise dealer. Our
services are designed to boost profitability, productivity, and
management control in every area of the dealership. This is accomplished
with expert process consulting and with industry proven customer
Arcadium understands how dealers operate and understands how to
apply their unique program in dealership environment. The engine
behind the Arcadium is powered by Selligent®. Selligent is
an internationally rated customer relationship management system
designed for both business to business and business to customer
management. Arcadium also has over two decades of developing and
implementing technology solutions in dealerships.
Our process is focused on bringing the level of professionalism
in the entire organization to a higher level. We are focused on
all aspects of customer retention, profitability, and satisfaction.
We are continually enhancing and updating our services and processes
so our dealers have the competitive edge. The programs and services
offered by Arcadium are used on a global basis and are comparable
to other top tier customer relationship management providers at
a fraction of the cost. Our solutions are customized for the dealer
and the dealership's operating procedures.