Arcadium’s CRM has become a central part of how we manage our sales activities and sales process. Michael Ostholthoff and the rest of the support team at Arcadium have been very helpful in helping us get things dialed in to adjust the CRM to our sales process. Our sales teams for both truck sales and parts sales have been able to easily adapt their process to incorporate logging sales calls in real time, as they make them. This has helped us have a much better understanding of our sales activity and has made it a lot easier to manage and support our salespeople. The CRM is easy to use and has helped our respective team members have better visibility of other areas of the business. Arcadium has been able to help us set up a suite of reports that also allow us to better understand and manage our sales efforts. Thank you for the great customer service!
Arcadium Technologies, LLC provides high value, user friendly customer retention tools and processes to franchise truck, trailer, and heavy-equipment dealers. Arcadium programs give their customers a competitive edge in a highly competitive business. All of the process and products offered were developed in the dealership by people who will use the product. The result is a package of high value, customer friendly tools for employees and management.
Arcadium’s staff consists of consultants with over 20 year experience in the dealership technology. New and existing customers are backed up by a team of technical specialists and senior software specialists. Since Arcadium is focused on one industry, our product is continuously updated to meet new industry standards.
Arcadium delivers their software product using two deployment methods Application Service Provider model (ASP) and traditional onsite server deployment. Using ASP allows the dealer to access the full Arcadium product suite without purchasing additional servers to run the applications. ASP users connect to an Arcadium server via a secured connection to the internet. Arcadium software also interacts with the dealership management system via the internet. The whole process works just as it would if the server was housed at the dealership only at a fraction of the cost! Dealers may also implement the product on their own in-house servers.