Arcadium Technologies, LLC provides high value, user friendly customer retention tools and processes to franchise truck, trailer, and heavy-equipment dealers. Arcadium programs give their customers a competitive edge in a highly competitive business. All of the process and products offered were developed in the dealership by people who will use the product. The result is a package of high value, customer friendly tools for employees and management.
Arcadium’s staff consists of consultants with over 20 year experience in the dealership technology. New and existing customers are backed up by a team of technical specialists and senior software specialists. Since Arcadium is focused on one industry, our product is continuously updated to meet new industry standards.
Arcadium delivers their software product using two deployment methods Application Service Provider model (ASP) and traditional onsite server deployment. Using ASP allows the dealer to access the full Arcadium product suite without purchasing additional servers to run the applications. ASP users connect to an Arcadium server via a secured connection to the internet. Arcadium software also interacts with the dealership management system via the internet. The whole process works just as it would if the server was housed at the dealership only at a fraction of the cost! Dealers may also implement the product on their own in-house servers.
The core of the Arcadium software uses Selligent® as its CRM engine. With over 40,000 users, Selligent is one of the leading providers of Customer Relationship Management processes throughout the world.
The Selligent product is engineered so their products are implemented quickly, easy to use, and easily adapted to customer procedures. Arcadium took this core product and modified it for the truck and trailer dealerships. Selligent and Arcadium’s commitment to R&D insures customers will continuously have a functional and up-to-date product.
The Arcadium Customer Relationship management program uses Microsoft .NET technology and is fully .NET certified. Data extraction and insertion into a deal’s management system are based on a variety of methods depending on the system vendor and operating system. Arcadium servers are housed in redundant data centers with 24/7 support.
The support team at Arcadium really made it easy to remain professional throughout our implementation. We could have been seen as nitpicky or demanding but each one of the members of their team continued to respond quickly and work through the questions and tweaks that we presented. Implementing new processes is not always easy but the professionalism of Arcadium made this project successful.
Vanguard first partnered with Arcadium in 2020. At the time, Vanguard had another CRM product in place, but lacked a robust tool to manage truck inventories. Arcadium filled this void and continued to provide value by making truck inventory management a single source of data input that could integrate with our Procede DMS, marketing partners and our website.
Another value add was deal processing, and providing the ability to standardize how our sales teams and F&I staff could enter, manage and invoice truck deals. In the past, deals were calculated in side systems, spreadsheets, etc. then entered into the DMS. Arcadium eliminated duplicate keystrokes and helped standardize and streamline our entire sales process.
While all of these systematic benefits have brought value to Vanguard, I would be remiss not to mention Arcadium’s incredible customer service and product support as we continue to leverage this product.
Arcadium has been a tremendous asset to our operations at Doggett. The API feed from DTNA directly into Arcadium has significantly reduced manual entry errors — that alone has been a game changer for our team. The integrations with Truck Paper and IManPro have allowed us to get our used truck inventory in front of buyers in the digital marketplace faster than ever before.
Building deals and managing multiple units has become a much smoother, less time-consuming process. The ability to save templates is a particular standout — when you’re invoicing multiple individual units, that feature alone saves our team considerable time every day.
On top of the platform itself, the Arcadium support team has been outstanding. When issues arise, they stay with you until the problem is fully resolved. That level of responsiveness means a lot to us.
Arcadium’s CRM has become a central part of how we manage our sales activities and sales process. Michael Ostholthoff and the rest of the support team at Arcadium have been very helpful in helping us get things dialed in to adjust the CRM to our sales process. Our sales teams for both truck sales and parts sales have been able to easily adapt their process to incorporate logging sales calls in real time, as they make them. This has helped us have a much better understanding of our sales activity and has made it a lot easier to manage and support our salespeople. The CRM is easy to use and has helped our respective team members have better visibility of other areas of the business. Arcadium has been able to help us set up a suite of reports that also allow us to better understand and manage our sales efforts. Thank you for the great customer service!
